Returns & Exchanges

At Vorwerk Malaysia, we stand behind the premium quality of our home technology and aim for your complete satisfaction. If you are not entirely pleased with your purchase, our streamlined return and exchange process ensures a hassle-free experience within 14 days of receipt.

Return Process

• 1.
  Initiate Request

  Contact our dedicated customer service team via email or phone with your order number and reason for return to receive an official Return Authorization.

• 2.
  Prepare Package

  Ensure the product is in its original condition and packaging, including all accessories, manuals, and promotional gifts that were included in the box.

• 3.
  Ship to Service Center

  Securely pack your item and ship it to our authorized Vorwerk Malaysia Service Center using a trackable courier service to ensure safe delivery.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition, we will process your refund or exchange within 7 to 10 business days via your original payment method.